Reference

How We Handle Legal Matters at surya36

This page covers the legal framework that applies when you use surya36 — from account terms and jurisdiction scope to how your data is handled and how to reach us when you have a question.

Jurisdiction-dependent accessAccount terms clearly statedDANA, OVO, GoPay wallet coverageData handled with careContact us any time

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Our Legal Position and Account Terms

surya36 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

surya36 operates under terms that reflect the legal requirements of the regions we serve, including Indonesia where access is permitted under local law. When you open an account, you confirm that you are eligible under the rules that apply in your location. We do not extend

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service to regions where local regulation prohibits access. Your account is personal — it cannot be transferred, shared, or used to act on behalf of others. Payments made through DANA, OVO, or GoPay are processed under the terms of those respective e-wallet providers in addition to
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our own account terms. If a payment is disputed, we coordinate with the relevant wallet provider to review the transaction record. Any bonus or promotional credit attached to your account is subject to the conditions stated at the time it was issued — we do not
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back-date or alter those conditions retroactively. We may update these terms when legal requirements change; when we do, we will notify your registered account. Continuing to use surya36 after a terms update means you accept the revised version. If you disagree with any update, the correct
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step is to contact our support team and, if needed, close your account before the change takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About Legal or Account Issues

For anything related to legal terms, account access, or data requests, our Indonesia support team handles these directly. Whether you are disputing a wallet transaction via OVO or asking about how your account data is stored, the right channel depends on urgency — live chat for fast queries, email for formal requests, and your account settings panel for self-service steps like updating personal details.

Team online

Live Chat Support

Reach our Indonesia-facing team through the live chat icon in your account. Fast responses for wallet queries via DANA, OVO, or GoPay and account access questions.

Email for Formal Requests

For written legal requests — including data access or account closure — send to our support email address shown in your account profile. We respond to formal requests in writing.

Account Settings Panel

Update personal details, review linked wallet methods, and manage notification preferences directly inside your surya36 account without needing to contact support first.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We keep your account data only as long as it is needed for the purpose it was collected. When you link a payment method like GoPay or DANA, the wallet credentials stay within that provider's system — surya36 stores only a reference token, not your full wallet login. We use cookies to maintain your session across mobile and desktop, so returning to the lobby after a break does not require you to log in again from scratch. Players in Batam and across Indonesia access the same account state from any device, meaning your balance and session history carry over between your phone browser and desktop without additional steps.

Data Retention

We hold your account data only for as long as legal and operational requirements call for. When retention is no longer needed, data is removed from active systems on a rolling schedule.

Cookie Usage

Cookies on surya36 handle session continuity — your login state, lobby position, and language preference are kept consistent as you move between mobile and desktop during a session.

Account Security Steps

Login uses OTP verification to your registered mobile number. If unusual access is detected, your account is flagged and you receive an alert before any wallet action can proceed.

Who to Contact for Data Requests

To request a copy of your account data, ask for corrections, or request deletion, contact our support team via email. We handle these requests under applicable data rules for eligible regions.

Legal FAQ — Account Rights and Policy Details

Here are the questions we hear most often about our legal terms, account rights, and data handling. If your question is not covered below, our support team is the right next step.

Account access depends on local law and is available only in regions where our service is permitted. You confirm your eligibility when you complete the account registration steps.

After account closure, we retain data only as long as required by applicable legal or financial rules. Once that period ends, your personal data is removed from active systems.

Yes. Send a written request through our support email shown in your account profile. We will confirm receipt and respond with your data summary within the timeline required in your region.

If a wallet transaction is disputed, we pull the transaction reference from our system and coordinate with the relevant e-wallet provider. Both sides review the record before any resolution is issued.

We update terms when legal requirements change. You will receive a notification to your registered account before the change takes effect. Continued use after the update date indicates acceptance.

Cookies maintain your session state — login, lobby position, wallet link status — across devices. You can adjust cookie preferences in your browser settings, though some session features require them to work.

How We Handle Legal Matters at surya36

How to Contact Us About Legal or Account Issues

Live Chat Support

Email for Formal Requests

Account Settings Panel

Data Handling, Cookies, and Account Security

Data Retention

Cookie Usage

Account Security Steps

Who to Contact for Data Requests

Legal FAQ — Account Rights and Policy Details

01 Who can open an account on surya36?

02 What happens to my data if I close my account?

03 Can I request a copy of the data surya36 holds about me?

04 How are DANA, OVO, and GoPay transactions handled in a dispute?

05 Do surya36's terms change, and how will I know?

06 What are cookies used for on surya36, and can I turn them off?

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