Reference

What You Agree To When You Use surya36

These terms set out the rules that apply to your account, your deposits via DANA, OVO, or GoPay, and your access to every part of the surya36 platform — available where local law and eligible regions permit.

Account EligibilityDANA · OVO · GoPay PaymentsAccess by Local LawAccount Security RulesHow to Contact Us
surya36 What You Agree To When You Use surya36
ACCOUNT INTEGRITY

How We Protect Your Account and Data

Data We Hold We keep only the account data needed to operate your wallet, process DANA, OVO, or GoPay transactions, and verify your identity. We do not sell your data to third parties.
Cookie Use Cookies on surya36 maintain your session across mobile and desktop so you stay logged in when you switch devices. You can manage cookie preferences in your browser settings at any time.
Account Security Your account is protected by OTP verification on login. If you notice activity you did not authorise — including a payment via GoPay or OVO you did not initiate — contact support immediately to freeze the account.
Requesting Changes You can request a correction to your account details or ask us to delete your data by contacting support. We will process eligible requests in line with applicable local data rules.
TERMS SUPPORT

Reach Us About These Terms

Live Chat Our support team is available around the clock via live chat inside your account dashboard. Raise a terms question and we will respond in the same session.
Email Support For written records of a terms query — useful for account disputes or withdrawal verification questions — send us an email and expect a reply within one business day.
Account Help Centre The Help Centre inside your account covers common terms questions: payment rules, account eligibility, and what to do if access is restricted in your region.

Common Questions About These Terms

These terms apply to anyone who opens an account on surya36 and accesses the platform in a region where doing so is permitted under local law. Eligibility depends on your location and applicable regulations.

We will notify you of material changes through your registered account contact before they take effect. Minor clarifications may be updated without advance notice, but the current version is always available on this page.

If your account is suspended pending a review, any confirmed balance is held securely. Once the review is complete, eligible funds are returned to the original payment source — your DANA or OVO wallet.

Contact our support team via live chat or email with your account details. We will provide a summary of the data we hold in line with applicable local data regulations, usually within a few business days.

Where a specific clause conflicts with local law in your eligible region, the locally applicable rule takes precedence for you. The rest of the terms continue to apply in full.

Request account closure through live chat or email. Before closure is confirmed, any remaining balance must be withdrawn to your GoPay, OVO, or DANA wallet via the standard withdrawal and verification process.