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How surya36 Handles Your Personal Information

Your account data, payment details, and activity on surya36 are handled with care. This Privacy Policy explains exactly what we collect, why we collect it, and how you can control it — covering everything from your DANA or OVO deposit records to your login…

Account Data ProtectionDANA · OVO · GoPay Payment PrivacyCookie & Device ControlsYour Right to Access or Delete DataIndonesia-Region Policy

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your data, want to correct something on your account, or need to request deletion of your information, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond as quickly as we can — privacy requests are treated as priority tickets on our end.

What We Collect and Why It Matters

surya36 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run your wallet, process payments, and keep your session secure. This includes your registered name, contact details, and the payment method you use — whether that's DANA, OVO, or GoPay. We also log

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device identifiers and session data so your account stays consistent whether you switch from your phone in Yogyakarta to a desktop browser later in the day. Transaction records tied to your e-wallet are kept for the period required to handle disputes and meet applicable regulatory obligations
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in regions where our service is available under local law. We do not sell your personal data to third parties. Behavioural data — such as which game categories you open or how often you return — is used only to improve your experience on the platform,
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not for external advertising. You can request a copy of the data we hold on your account at any time through our support channel. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency are built into how we run account data at surya36. Every layer — from how your GoPay payment clears to how your session token is stored — follows a consistent set of practices designed to keep your information where it belongs: with you.

Encryption in Transit

All data exchanged between your device and our servers travels over SSL. This covers login, payment confirmation via DANA or OVO, and any account update you make mid-session.

Cookie Controls

We use session cookies to keep you logged in across your phone and browser. You can review and clear these from your device settings or through the cookie preference panel in your account.

Data Retention Policy

Account records are kept for the period required by applicable regulations in eligible regions. Once that period ends, personal data is deleted or anonymised from our active systems.

Request & Correction Rights

You have the right to access the data we hold, correct inaccuracies, or ask us to remove your account information. Submit a request via live chat or email and we will handle it as a priority.

Questions About Your Data and Privacy Rights

These are the questions we hear most often about how your data is handled on surya36. If something isn't covered here, our support team can help directly.

We collect your registered name, contact details, and the payment method you link — such as DANA, OVO, or GoPay. Device and session identifiers are also logged to keep your account consistent across logins.

We do not sell your personal data. Data may be shared only with payment processors like DANA or OVO to complete your transactions, or where required by applicable law in eligible regions.

We retain records for the period required under applicable regulations in regions where the service is available. After that period, data is deleted or anonymised from our active systems.

Yes. Log in, go to Account Settings, and select Privacy & Data — or contact us via live chat or email. We will confirm your request and provide your data summary as quickly as we can.

Submit a deletion request through live chat or our support email with your registered account details. We treat these as priority requests and will confirm the outcome once the process is complete.

We use session cookies to maintain your login state across your phone and browser. You can manage or clear these through your device settings or the cookie preference panel inside your account.

How surya36 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Encryption in Transit

Cookie Controls

Data Retention Policy

Request & Correction Rights

Questions About Your Data and Privacy Rights

01 What personal data does surya36 collect when I open an account?

02 Does surya36 share my data with third parties?

03 How long does surya36 keep my account and payment records?

04 Can I request a copy of the data surya36 holds on me?

05 How do I ask surya36 to delete my personal information?

06 What cookies does surya36 use and how can I control them?

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